FAQs

Who is FQcrafts?
We are a small family owned business based in Melbourne, Australia. We are a two person team made up of my father, Allen and me, Ian. Visit our About page to learn more about us.

How do I get in contact with you?

You can get in touch with us via our contact us page.

Where are your items made?
We manufacture quality handmade wooden homewares at our factory located Braeside, a bayside suburb to the south of Melbourne. 

Are your products handmade?

Yes, all our products are handmade. We design, create, shape, sand, join and paint our own products with love! Our items are made to order and we make each one to suit each order specifically. Please also refer to our wood disclaimer

What wood do you use?

We generally use Radiata Pine or Hardwood timber (Tasmanian Oak etc.) that have been sourced from sustainable regrowth plantation forests and ensure our timber suppliers are PEFC Chain Of Custody Certified. 

How realistic are your photos?
We aim to convey the true character of our products through our photos but as our items are hand-made there could be slight variations in colour. Please refer to our colour disclaimer for more details.

How do I pay for my purchase?
FQcrafts accepts purchases made with Paypal and credit card. Please refer to the payments page for accepted  options. 

How long does it take to make each product?
We require approximately seven business days to make our products, depending on the size and complexity.

Can I pick up my items?
Yes. Please contact us prior to ordering and we will send you an invoice for the items minus the shipping. When the items our ready, we will contact you to arrange an appointment to pick up the items.

Where do you post from?
We post the products from our factory in Braeside, a suburb of Melbourne, Australia.

Which countries do you post to?
We post our products Worldwide.

How long will it take for my order to get to me?
On completion of your order, we ship the item through Australia Post or selected couriers, delivery time frames are based on individual carriers. For Domestic Delivery, please allow 5-10 days from the item being shipped for delivery within Australia. In most cases, delivery is much quicker. For International Delivery, we use Australia Post 'Pack and Track' or 'Express Post International services' depending on the size of the parcel. These are trackable services for your peace of mind. Please refer to the Auspost International Delivery options page for delivery timeframes.

How do I track my parcel?

When we despatch an item, we generally provide you with a tracking number for the parcel. For parcels sent via AusPost, you can use the 'AusPost Track Your Item' webpage or alternately use the Track Track order status page on our website to track any parcel.

How much does it cost to post to my country?
Click the 'Estimate Shipping' button in your shopping cart to estimate shipping charges for the items currently in your cart.

Do you ship bulky items like the Meat Safe?

Yes. As these items are outside the AusPost max dimensions for calculation, please contact us with your postal address and the name of the item/s. We will promptly respond with an accurate quote for delivery of the item/s to your location.

When do deliveries occur?
As items are delivered by Australia Post or Couriers, these occur during normal business hours (9am to 5pm on weekdays).

Do you require any additional information with our order?
Please provide a phone number (preferably mobile) when submitting your order for delivery purposes.

Do you accept returns?

Please refer to our Returns Policy page for details.

Where can I find your privacy policy?

Please refer to our privacy policy page for details.

Where can I find the terms and conditions for the website?

Please refer to our terms and conditions page for details.